Yorkshire Water is an existing Verint customer and user of the company’s quality monitoring (QM) and call recording technology at its Regional Operational Control Center located in Bradford. Loop provides contact center operations for Yorkshire Water, a major provider of water and sewage services to 4.7 million people and 140,000 businesses across Yorkshire, U.K. Today announced that Loop Customer Management Ltd – the sister company and customer services arm of Yorkshire Water – has deployed the next-generation Impact 360 ® Quality Monitoring solution from Verint ® Witness Actionable Solutions ®.
WEYBRIDGE, England & MELVILLE, N.Y.-( )- Verint ® Systems Inc. › ► ► ► Records Merge Activity Impact 360 Verint Wfm 360 ► ► ►Ĭontact center workforce optimization Verint solutions capture, distill, and analyze complex and underused information sources (such as voice, video, and unstructured text) to help organizations make timely and effective decisions.
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